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Where do you deliver in the UK?
We deliver nationwide throughout the UK, with the exceptions of:The Scottish Highlands, the Islands of Scotland, Northern Ireland, the Isle of Man, the Scilly Isles and the Channel Islands. Any order put through with a delivery address in these regions will be cancelled and refunded. We apologise for any inconvenience this may cause.
2
I won’t be home to take my delivery.
Head over to the DPD shipping app. From here you will be able to amend the date you would like your order to be delivered. We recommend your plants be in their box for as little time as possible, so please bear this in mind when rearranging your delivery.
3
My parcel has been returned to the sender, what should I do?
It looks like your parcel was missed and it is now on the way back to the Leaf Envy HQ. Once it is returned back to us, our team will investigate further. Unfortunately, your plants may have been in their box for a little while and might not be looking their best. It’s at the discretion of our team as to whether we are able to replace them for you. If your plants arrived back with us looking happy and healthy, we can arrange for them to be sent back out to you.
Quality issues
1
My order has arrived damaged.
Our packing team takes extreme care when packaging up our orders and they quality check every plant & pot prior to it being shipped. Unfortunately, damages do sometimes occur during the transit process. In the unlikely event a plant is received dead on arrival, it will always be replaced. If you’re not happy with your recent purchase, please reach out to our customer happiness team within 30 days on info@leafenvy.co.uk, with some clear images of the damage and we’ll get back to you as soon as possible.
2
How do I take care of my plant?
This has detailed information on how to care for your new plant. Have you got a plant care question? Our plant gurus are here to help. Drop them a message with your query via our Live Chat, Instagram, Facebook or Email.
3
The care card was missing from my order.
These can sometimes get lost amongst the packaging so we suggest having a look there first. If you are still unable to locate your care card, drop our customer happiness team a message and they’ll be able to provide you with a digital copy.
4
My plant looks different to the photo online?
They have their own characteristics and unique features, that’s why we love them! The only aspect which is 100% consistent is the nursery pot size in which they come from the growers. If for any reason you believe you have been sent the incorrect plant, please contact our customer happiness team within 30 days.
Orders
1
Discount codes & gift cards.
You are only able to apply one discount code at checkout. Ensure that the code applied is still valid for use. If you are a loyal customer and have been given store credit to spend, you are able to use multiple discount codes at once.
2
Can I select the date I would like my order to arrive?
If you have purchased a Leaf Envy subscription as a gift, please note the activation email will be sent to the recipient on the date that you selected. The recipient will need to activate their subscription using their email and delivery address. Please note, we currently only ship orders Mon-Thursday. Sometimes, DPD will deliver your order on a weekend, and they will always send you an hour slot via email or mobile on the day of the delivery, so that you can reschedule if you wish.
3
Can I amend my order once it has been placed?
Please let us know of any changes that you would like to make as soon as possible, to ensure that our team is able to make them in time. You can update the following:
> Add or remove products from your order
> Update the delivery address
> Add or remove a gift note
4
I’d like to cancel my order.
If we have not fulfilled your order, we can of course cancel it, although we are sorry to see you go! Just shoot us a message to info@leafenvy.co.uk with your order number and we will sort this for you.